All orders are processed within 2 business days. Shipments do not occur on weekends nor holidays. Any delays due to high volume of orders will be informed within the 2 business days to the customer via registered email or cellphone.
- Shipment confirmation and order tracking
Once order is processed, customer will receive Shipment Tracking Number via registered email or cellphone.
- Customs, duties and taxes
Hand Matters is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Hand Matters is not liable for any products lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
- International Shipping Policy
Hand Matters ships only within the United States. International Shipping is not available for the moment.
Hand Matters offers a free of charge 30-day period for returns or replacements, on eligible products. To know how to start a return process, please refer to our Refund Policy.
- Shipping rates and Delivery estimates
Shipment method |
Estimated delivery time |
Estimated Shipment cost |
Courier Standard |
3-5 business days |
$23.00 + taxes |
Courier Two Days |
2 business days |
$27.00 + taxes |
Courier Overnight |
1-2 business days |
$30.00 + taxes |